My internet is not connected to the tv

[JanetMcDonnell]

The internet to my tv has been lost somehow , cannot get on apps I have reset my router and still not connected it has been like this now for 2 weeks , I just feel a bit thick because I can't connect

[best+of+the+best]

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@JanetMcDonnell wrote:

The internet to my tv has been lost somehow , cannot get on apps I have reset my router and still not connected it has been like this now for 2 weeks , I just feel a bit thick because I can't connect

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Hi @JanetMcDonnell do you mean your actual tv or the Sky Q box? 

[JanetMcDonnell]

I think the w box because I can't get my apps on 

[oldfella]

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@JanetMcDonnell wrote:

The internet to my tv has been lost somehow , cannot get on apps I have reset my router and still not connected it has been like this now for 2 weeks , I just feel a bit thick because I can't connect

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Hi @JanetMcDonnell 

Try a  Network reset on the Q box.

 Found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[JanetMcDonnell]

Thanks for quick reply but I can't find wps button on the router 

[oldfella]

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@JanetMcDonnell wrote:

Thanks for quick reply but I can't find wps button on the router 

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Hi @JanetMcDonnell 

If you are on Sky Broadband with a Sky Q router see location of WPS button.

[JanetMcDonnell]

@oldfella @Thanks a lot I'm now connected