My download speeds for films and tv series are dreadfully slow. Been a week or so. Is there a reason

[David8967]

Download speeds are dreadfully slow. Anyone know a fix? 

[Tom-W19]

Hi @David8967 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please do not hesitate to get in touch again. Thanks.