Yes, thanks, I know that. What I wanted was a way round it. Sorry, should have given more detail, my bad, I was pretty harassed at the time. I'm tech savvy and if it's user-fixable I'll do it, Google it, or Phone-a-Friend, but I can't fix the builder yanking the FTTP out with a digger. Yep. There was more to it, won't bore you, but ... that happened. Outstanding. TBF he did it with some style.
I tried the silence, plus other common hacks ('operator please', hash numbers etc etc), and nothing worked. I work from home and I'm a carer so I'm REALLY time poor on some days and can't stay on the phone long enough to wait through all the pre-recorded garbage, so I have to come back later and go through all the same rubbish again. They place a higher value on their time than the customer's, so they're happy to squander the customer's time. I think they have omnipresent Orc-bots who secretly live in your house and know what your problem is before you call and they can control the AI at Sky so that it gives you information of carefully chosen irrelevance v-e-r-y s-l-o-w-l-y.
Sometimes, people have hacks that can break through this annoying stuff, and I collect them obsessively - I have many for other companies and organisations, but not Sky - that's what I was hoping for. In the end I stumbled across a hack which I'm pretty sure was what got me thro to a person and I've shared on a non-Sky-owned platform elsewhere. Appreciate the reply - engineer booked. Thanks.
