05 Sep 2023 08:16 PM
Screen keeps going black while watching sports in uhd. Drops out for a second or two then OK. Can go for hours OK but other times every 2 or 3 mins. All good in HD.
06 Sep 2023 09:25 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
09 Sep 2023 08:56 AM
Posted by a Sky employeeUpdate-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
09 Sep 2023 09:04 AM
Posted by a Superuser, not a Sky employee. Find out more
@Rick9999 wrote:
Screen keeps going black while watching sports in uhd. Drops out for a second or two then OK. Can go for hours OK but other times every 2 or 3 mins. All good in HD.
Hi @Rick9999 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
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