My TV is saying maximum number of sky Q mini boxes are already in use but they are not

[Samanthawatt123]

My kitchen tv is not working, it has a message from Sky on it that says:

the maximum number of Sky Q boxes are already in use, however they are not and I pay for multi room 

[Daniel0210]

@Samanthawatt123 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

[Greg94]

I have the same issue that has appeared only today after having this setup for over 6 years.  

Nothing has changed and it has just appeared. 

[MightyQuinn]

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@Greg94 wrote:

I have the same issue that has appeared only today after having this setup for over 6 years.  

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Hi @Greg94   I would start by power rebooting everything,  starting with the Main box.

[AnonymousMember]

How many boxes do you have altogether?

[Greg94]

I have 5 including the main box. Same setup for the last 6 or so years. 

Will be trying a complete reboot of everything this morning. 

[Greg94]

I have 5 including the main box. Same setup for the last 6 or so years. 

Will be trying a complete reboot of everything this morning. 

[Greg94]

I have rebooted the main box and it all seems to be fine now!

never had that issue before in all these years. Had lots of others that required a full reboot!