My Skybox loses network connection randomly and I need to input the router password to connect

[rhea247]

For some reason my Sky box is losing connection with my router. I go to Settings and the message shows connection is lost. 

Pressing reset doesn't work. I need to enter all details again. There's no pattern to the loss in connection. It can happen midway through watching a programme, or after several hours connected.  It means I cannot connect to the Apps which is mostly what I use my Skybox for. 

I changed broadband provider and have a new router. This was approx 3 months ago. The drop in connection started mid December, so the new router was working perfectly fine at the beginning. 

Any advice from the kind community?

[Mr+Flibbles+86]

Hi there @rhea247, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147