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Discussion topic: My SkyQ mini says it cannot find the IP address of my new Sky broadband

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This message was authored by: SimonD-01

My SkyQ mini says it cannot find the IP address of my new Sky broadband

I have just upgraded my Sky broadband and have reconnected my Sky Q main box to the new router. I have a booster box and when I try to connect my SkyQ mini, it says that it cannot detect the IP address of my new Sky broadband router

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This message was authored by: Chodley

Re: My SkyQ mini says it cannot find the IP address of my new Sky broadband

Posted by a Superuser, not a Sky employee. Find out more

Are you connecting the mini to the booster? Is the booster already connected to the router?

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This message was authored by: SimonD-01

Re: My SkyQ mini says it cannot find the IP address of my new Sky broadband

Hi Chodley. Yes, through my booster box. Will I need to reconfigure my booster box as well ?

This message was authored by: Chodley

Re: My SkyQ mini says it cannot find the IP address of my new Sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@SimonD-01 wrote:

Hi Chodley. Yes, through my booster box. Will I need to reconfigure my booster box as well ?


Yeah it will have been synced via WPS with the old router. Need to set up its connection again.

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This message was authored by: SimonD-01

Re: My SkyQ mini says it cannot find the IP address of my new Sky broadband

Thanks Chodley. Do you know how this is done. Is through the main SkyQ box ?

This message was authored by: Chodley

Re: My SkyQ mini says it cannot find the IP address of my new Sky broadband

Posted by a Superuser, not a Sky employee. Find out more

Think you hit the wps buttons on the booster and router

This message was authored by: John498

Re: My SkyQ mini says it cannot find the IP address of my new Sky broadband

No 

My 2nd sky box was working and the. Stopped . I tried to connect and keeps repeating no IP address, restart router . I have many times but stuck in same loop. Main sky box works fine 

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