My SkyQ mini box is not working. I am not getting any picture or sound. I have two mini boxes and

[AliceRichards]

My SkyQ mini box is not getting any connection. No sound or picture 

[Tom-W19]

Hi @AliceRichards 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.