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Discussion topic: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

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This message was authored by cw1990 This message was authored by: cw1990

My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas? Thanks!

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This message was authored by GD1 This message was authored by: GD1

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

Posted by a Superuser, not a Sky employee. Find out more

@cw1990  Call Sky?  Book an engineer?

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass, Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by lettice This message was authored by: lettice

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

Posted by a Superuser, not a Sky employee. Find out more

Follow the help on this Sky help page.

On step 5, there is an online link to book an engineer, no need to call Sky if you do not wish;

 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q-standard-help

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Chodley This message was authored by: Chodley

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

Posted by a Superuser, not a Sky employee. Find out more

@cw1990 wrote:

My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas? Thanks!


When you get to the end of the troubleshooter on the sky site, I think it should have given you an engineer booking option?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

Posted by a Superuser, not a Sky employee. Find out more

@cw1990 
Whenever a “no satellite signal” message is displayed also check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight.

 

If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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