My SkyQ box keeps locking up and crashes.

[TNM0280]

Whilest I am watching sometghing through "the you tube app" on my Sky Q box, the video play back stops and the sound continues to play for a short time the stops all together.

I then switch it off via the remote and leave it of fo 30 seconds, but when I restart the Qbox it fails to display TV programes. The only way I can get it to restart is to simulate a power cut by switching it of at the wall for 30 seconds.

As I am paying a lot of money for this service I am not happy, My previousn sky+ box that I had was a hell of lot more stable than my current box.

Is there a fix to correcxt the problem please.

Thank you   

[Chodley]

What version number of the youtube app is it?

[TNM0280]

Well I have sorted the problem after talking to some one from sky, BUt I figured out the one of the subscribed channels I watch had become corrupted  to, so I unsubscribed that channel and touch wood things appear to working correctly. 

For Now. 

[Chodley]

What did they have you do to fix it?

or do you mean that last corrupted channel thing was what was needed and you figured it out for yourself?

[TNM0280]

One of the sbcribed channels I watch on YouTube, the downloaded video was corrupated some how rthe sound was fine but the video was corrupted, so I unsubscribed from that channel and that appears to rectified the problem.

   The image above is how the video playback was after about 4 minutes of good video.