My SkyQ box has a message Hard drive not working. I have completed a hard drive reset, but no joy.

[JSky73]

My SkyQ box has a message Hard drive not working. I have completed a hard drive reset, but no joy.

Do I need to request a new SkyQ box as this one is quite old now?

[lettice · Accepted solution]

Looks like you have done the reset and that has not cured your fault.

Have a read of this Sky help article, about hard disk problems and at the bottom you can order a replacement box for delivery to your home, swapping out the old one.
You need to be logged into your sky account after clicking that link.

Sky Q Hard Drive error messages | Sky Help | Sky.com

[JSky73]

Thanks for this.  The normal reset did not work, but the factory reset did work.  The box is quite old now, so it may need replacing soon.  Appreciate the reply.

[Daisy58]

I have no done a hard drive re set?? How do I do that?

[Daniel0210]

@Daisy58 

See the link provided above in the post marked as the answer. 

[Daisy58]

I have not completed a hard drive re set ? How do I do that? It says technical fault ? Only terrestrial channels are working no sky??

[Daniel0210]

@Daisy58 

So is the error message problem with the hard drive or technical fault?

If it's technical fault try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel