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Discussion topic: My SkyQ Box keeps showing the Programme Info Page of the last recorded show.

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This message was authored by SteveLeg This message was authored by: SteveLeg

My SkyQ Box keeps showing the Programme Info Page of the last recorded show.

So I am watching the Show and it ends. Suddenly the Info Page for that recorded show appears without prompting. It stays like that all night. Happens on all Sky TV channnels

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This message was authored by oldfella This message was authored by: oldfella

Re: My SkyQ Box keeps showing the Programme Info Page of the last recorded show.

Posted by a Superuser, not a Sky employee. Find out more

@SteveLeg wrote:

So I am watching the Show and it ends. Suddenly the Info Page for that recorded show appears without prompting. It stays like that all night. Happens on all Sky TV channnels


Hi @SteveLeg 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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