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Discussion topic: My Sky service keeps dropping and needing a complete reset,

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This message was authored by RichardSippe This message was authored by: RichardSippe

My Sky service keeps dropping and needing a complete reset,

Sky constantly dropping out saying problem with broadband connection despite there being a full broadband signal and checked and confirmed by BT, we have even got another booster sitting a few feet above Sky box.

I have seen all the denial by Sky blaming broadband providers that is why we have had BT check,

I am appalled at Sky operating or not in this case, I want this sorted because I pay a lot each Month and are getting little satisfaction, unless something is done I will be leaving SKy,

I look forward to your positive and swift response,

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This message was authored by GD1 This message was authored by: GD1

Re: My Sky service keeps dropping and needing a complete reset,

Posted by a Superuser, not a Sky employee. Find out more

@RichardSippe  Which sky service do you have?   Sky Q which is a satellite delivered paltform would not be affected by broadband on live channels.

 

So do you have Sky Q or Sky Glass/stream?

 

You should also be aware that you're talking to customers in the forum, not Sky, Sky won;t reply to you, notr would thye know who you are froma forum post.

 

Threats to leave Sky won't get you any response from Sky either.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


RichardSippe
Topic Author
This message was authored by RichardSippe This message was authored by: RichardSippe

Re: My Sky service keeps dropping and needing a complete reset,

As far as  know Sky Q

RichardSippe
Topic Author
This message was authored by RichardSippe This message was authored by: RichardSippe

Re: My Sky service keeps dropping and needing a complete reset,

And yes Sky put in a dish

RichardSippe
Topic Author
This message was authored by RichardSippe This message was authored by: RichardSippe

Re: My Sky service keeps dropping and needing a complete reset,

Anyone there ?

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