Discussion topic: My Sky service keeps dropping and needing a complete reset,
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Message posted on 12 Sep 2023 10:58 AM
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My Sky service keeps dropping and needing a complete reset,
Sky constantly dropping out saying problem with broadband connection despite there being a full broadband signal and checked and confirmed by BT, we have even got another booster sitting a few feet above Sky box.
I have seen all the denial by Sky blaming broadband providers that is why we have had BT check,
I am appalled at Sky operating or not in this case, I want this sorted because I pay a lot each Month and are getting little satisfaction, unless something is done I will be leaving SKy,
I look forward to your positive and swift response,
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Message posted on 12 Sep 2023 11:01 AM - last edited: 12 Sep 2023 11:21 AM
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Re: My Sky service keeps dropping and needing a complete reset,
@RichardSippe Which sky service do you have? Sky Q which is a satellite delivered paltform would not be affected by broadband on live channels.
So do you have Sky Q or Sky Glass/stream?
You should also be aware that you're talking to customers in the forum, not Sky, Sky won;t reply to you, notr would thye know who you are froma forum post.
Threats to leave Sky won't get you any response from Sky either.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 12 Sep 2023 11:16 AM
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Re: My Sky service keeps dropping and needing a complete reset,
As far as know Sky Q
Message posted on 12 Sep 2023 11:18 AM
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Re: My Sky service keeps dropping and needing a complete reset,
And yes Sky put in a dish
Message posted on 12 Sep 2023 11:31 AM
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Re: My Sky service keeps dropping and needing a complete reset,
Anyone there ?
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