My Sky’s mini. Box is stuck on the introduction screen sky remote won’t change anything help

[Stevesmiff]

My sky q mini box in the bedroom is froze on the welcome programme remote won't change anything I've put new batteries in and rebooted box still nothing 

[oldfella · Accepted solution]

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@Stevesmiff wrote:

My sky q mini box in the bedroom is froze on the welcome programme remote won't change anything I've put new batteries in and rebooted box still nothing 

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Hi @Stevesmiff 

Hi
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

[Stevesmiff]

Thankyou all sorted now it was remote wanted setting for tv once again thanks ☺️