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Discussion topic: My Sky TV has not been working since yesterday and it says we have no network connection

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This message was authored by Johnpaterson1 This message was authored by: Johnpaterson1

My Sky TV has not been working since yesterday and it says we have no network connection

My Sky TV is not working and that is from yesterday also it says l have no network connection 

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This message was authored by oldfella This message was authored by: oldfella

Re: My Sky TV has not been working since yesterday and it says we have no network connection

Posted by a Superuser, not a Sky employee. Find out more

@Johnpaterson1 wrote:

My Sky TV is not working and that is from yesterday also it says l have no network connection 


Hi @Johnpaterson1 

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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