My Sky TV guide is only showing HD programmes and not the regular TV programmes I want to watch?

[Jan_Cos]

I cannot seem to be able to dispaly the 'normal' TV listings on my Sky Q ?All I can get are the HD listings which don't correspond with my paper TV guide? Can you help?

[oldfella]

---

@Jan_Cos wrote:

I cannot seem to be able to dispaly the 'normal' TV listings on my Sky Q ?All I can get are the HD listings which don't correspond with my paper TV guide? Can you help?

---

Hi @Jan_Cos 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[xenon81]

---

@Jan_Cos wrote:

I cannot seem to be able to dispaly the 'normal' TV listings on my Sky Q ?All I can get are the HD listings which don't correspond with my paper TV guide? Can you help?

---

The HD channels have the same schedule as the SD versions. Perhaps there have been schedule changes since the paper TV guide was printed. 

[Jan_Cos]

All the channels are completely different? I was watching the rugby on Amazon Prime and have only had this issue since then. My Sky Q is showing as being on HDMI 3 but I'm not sure if it should be and I can't seem to change it? Not sure if that is what is causing the issue?

[Jan_Cos]

I have tried rebooting as suggested twice, but nothing has changed.

[Jan_Cos]

@oldfella I should add that the HD programmes currently showing on my TV are all yesterday's listings.

[oldfella · Accepted solution]

---

@Jan_Cos wrote:

@oldfella I should add that the HD programmes currently showing on my TV are all yesterday's listings.

---

Hi @Jan_Cos 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Jan_Cos]

@oldfella @Thank you very much. All good!