My Sky Q remote volume and power button aren't working.

[John240]

My Sky Q remote volume and power button aren't working. All the other buttons are. I have tried doing the & &9 1&3 but then when itry to find my TV it says that my tv is not on the list. It is a Samsung and it has been working for the last 18 months. 

I have disconnected everything and rebooted to no avail. 

Any other suggestions?

Thanks , JOhn

[Laing1]

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@John240 wrote:

My Sky Q remote volume and power button aren't working. All the other buttons are. I have tried doing the & &9 1&3 but then when itry to find my TV it says that my tv is not on the list. It is a Samsung and it has been working for the last 18 months. 

I have disconnected everything and rebooted to no avail. 

Any other suggestions?

Thanks , JOhn

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@John240 when you reset your remote have you tried saying that you do not know your model then trying all the options you are given for Samsung TV's

[John240]

I tried all 8 options. When I keyed in the actual model number it said it doesn't support that model number. Which is not true because as I said it worked before.

[Skyler001]

This exact issue has happened to me. Suddenly my new Samsung tv which was working fine now isn't supported. What do we do????

[John240 · Accepted solution]

@skylar01

It turns out my Samsung ocb box had become unpaired as well. Since everything runs through this box I assume it affected the sky volume as well. Try pairing your Samsung remote first. (Google it)