My Sky Q mini box has stopped playing TV channels. My main box is still fine. It's connected to th

[ClaireRollock]

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

It's been doing this for a few days. I've tried rebooting, and reactiving, but no success.

[Greenfingers001]

Hi there @ClaireRollock , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @ClaireRollock . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Quoman7]

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@ClaireRollock wrote:

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

It's been doing this for a few days. I've tried rebooting, and reactiving, but no success.

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Hi @ClaireRollock In the following order:-

Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with the Mini box?