My Sky Q main box is not working. I have tried turning off from the main electrical switch twice but

[Luxylux345]

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

[Daniel0210]

@Luxylux345 

Any on-screen message? 

[oldfella · Accepted solution]

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@Luxylux345 wrote:

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

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Hi @Luxylux345 

If the Standby button (on the front right of the box) is Amber try pressing that.

If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Luxylux345]

Thank you Oldfella,

Sky Q now working.

[Tony+Ballam]

Thanks. Fixed my problem