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Discussion topic: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice but

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Luxylux345
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My Sky Q main box is not working. I have tried turning off from the main electrical switch twice but

‎29 Nov 2023 04:25 PM

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

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oldfella
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Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

‎29 Nov 2023 04:49 PM

Posted by a Superuser, not a Sky employee. Find out more
@Luxylux345 wrote:

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

Hi @Luxylux345 

If the Standby button (on the front right of the box) is Amber try pressing that.

If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

‎29 Nov 2023 04:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@Luxylux345 

Any on-screen message? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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oldfella
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This message was authored by oldfella This message was authored by: oldfella Answer

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

‎29 Nov 2023 04:49 PM

Posted by a Superuser, not a Sky employee. Find out more
@Luxylux345 wrote:

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

Hi @Luxylux345 

If the Standby button (on the front right of the box) is Amber try pressing that.

If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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Luxylux345
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This message was authored by Luxylux345 This message was authored by: Luxylux345

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

‎29 Nov 2023 05:12 PM

Thank you Oldfella,

Sky Q now working.

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Tony+Ballam
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Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

‎29 Nov 2023 05:50 PM

Thanks. Fixed my problem 

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