My Sky Q box won’t connect to the Sky to box but tv and other devices are connected

[Dorsetteacher]

Our WiFi is working but the sky Q says it can't connect. The tv and other devices are connected. I have tried to connect using the WPS button and also by going through the tv settings menu but it isn't connecting 

[Mr+Flibbles+86]

Hi there @Dorsetteacher, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SAustin-Hare]

Sky to won't connect to the internet and the mini box won't connect too 

[Lisa-P1987]

We are still looking to help you @Dorsetteacher . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Chodley]

TV settings isn't the right place. WPS button (make sure it's the right one) if you are on sky broadband. Password if you're on any other ISP, in the sky box settings (Reset Network)