I have exactly the same problem, keeps disconnecting from my very fast and reliable wifi which never seems to have problems with other devices within my flat.
Spoke to Sky yesterday and scheduled an engineer to come around today between 12pm and 5pm as they tested the system remotely and said there is a problem with the Q box. The engineer never showed up, i waited in all day took and day off work with no pay as i'm self employed. I had 5 emails and SMS messages saying if i cancelled then they will charge me £25 on my next bill.
I called them and they had no idea where their engineer was and they had no way of contacting them either.
I said i want my bill credited with £25 which they agreed.
Next week i will be cancelling my subscription for good and will never EVER be signing up with such a useless bunch who do not give a damn about their customers.
Goodbye and good riddance once and for all.
Is this really how you treat customers after nearly 20 years of loyalty?
Freesat is much cheaper and totally reliable. Does the same job at a fraction of the price.
