My Sky Q box keeps disconnecting from my WiFi. It can happen half way through a film or at start

[Chrismusicman]

I have exactly the same problem, keeps disconnecting from my very fast and reliable wifi which never seems to have problems with other devices within my flat. 

Spoke to Sky yesterday and scheduled an engineer to come around today between 12pm and 5pm as they tested the system remotely and said there is a problem with the Q box. The engineer never showed up, i waited in all day took and day off work with no pay as i'm self employed. I had 5 emails and SMS messages saying if i cancelled then they will charge me £25 on my next bill. 

I called them and they had no idea where their engineer was and they had no way of contacting them either. 

I said i want my bill  credited with £25 which they agreed.

Next week i will be cancelling my subscription for good and will never EVER be signing up with such a useless bunch  who do not give a damn about their customers.  

Goodbye and good riddance once and for all.

Is this really how you treat customers after nearly 20 years of loyalty?

Freesat is much cheaper and totally reliable. Does the same job at a fraction of the price.

[Chodley]

Can totally understand the frustration. 

Clearly doesn't do the same job though, or none of us would be paying for Sky.

[JulieT123456789]

I've got the same. Started a few days ago. Sky sent me a brand new box and exactly the same!

connects for about 60 seconds then disconnects until I do a reset and it repeats. 
Really annoying 

[GavH77]

Having the same problem. Can get it connected briefly, then it drops again. Always been an intermittent issue, but since changing from Sky Broadband to Fibrus, it's now happening every day and fails to connect completely most of the time 

Sky engineer coming next week, but if they can't fix it, I'll be leaving my 21 years of loyalty behind.