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Discussion topic: My Sky Q box is working as normal, but my mini box keeps switching itself off and on again

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This message was authored by: nodsie64

My Sky Q box is working as normal, but my mini box keeps switching itself off and on again

I need to speak to someone, but Sky doesn't seem to offer any actual tech support anymore

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This message was authored by: oldfella

Re: My Sky Q box is working as normal, but my mini box keeps switching itself off and on again

Posted by a Superuser, not a Sky employee. Find out more

@nodsie64 wrote:

I need to speak to someone, but Sky doesn't seem to offer any actual tech support anymore


Hi @nodsie64 

Try a Reset Settings in the mini box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Carry out the first Reset (Reset Settings)
After the Reset you will have to re pair your mini Bluetooth remote If you use one.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the mini box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the mini box when you press 1 & 3 together.

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