My Sky Q box is playing up. I’m unable to change channel as thescreen goes blank if I do and unable

[Tony657]

My Dky Q box is playing up. When I try to change channel the screen goes blank and I cannot record any programmes at the moment. I have lost count if how many times I've rebooted it but all that does is get me one channel and it all starts again. 

[Greenfingers001]

Hi there @Tony657 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Tony657 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks