My Sky Q box is not loading the TV schdules list (loading for about 5 hours)

[ChrisH4]

on the channels section i have been getting message for over 5 hours saying waiting for TV scehdules 

this is on the sky q box and also the box i have in bedroom 

additional the remote wont let me pause live tv 

all other areas seem to be working ok 

i have updated the software and have rebooted a couple of times 

[oldfella]

---

@ChrisH4 wrote:

on the channels section i have been getting message for over 5 hours saying waiting for TV scehdules 

this is on the sky q box and also the box i have in bedroom 

additional the remote wont let me pause live tv 

all other areas seem to be working ok 

i have updated the software and have rebooted a couple of times 

---

Hi @ChrisH4 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[ChrisH4]

hey buddy many thanks for the tip and response i will give it a go as suggested

many thanks 

Regards

Chris