My Sky Q box has stopped working. I have to reboot, then it works for a short time.

[Dan_37]

My Sky Q box has stopped working. I have to reboot, then it works for a short time. Then it won't change channel - just shows a black screen. I also cannot access recorded shows. I suspect that the Sky Q box has died on me? Grateful for any assistance, thank you.

[Quoman7]

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@Dan_37 wrote:

My Sky Q box has stopped working. I have to reboot, then it works for a short time. Then it won't change channel - just shows a black screen. I also cannot access recorded shows. I suspect that the Sky Q box has died on me? Grateful for any assistance, thank you.

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Hi @Dan_37 Try placing your TV and SKYQ box on standby, then turn your SKYQ box on first by pressing the SKY logo button on the top of the SKY remote?