My Sky Q box has a red light in continuously and the remote does not work. Help

[Chutton]

I have a problem with my q box. The red light stays on but the remote does not work and I cannot get to any screen. The TV switches on but on to free view. Then nothing works. I've rebooted both the internet and the sky q box. Help

[oldfella]

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@Chutton wrote:

I have a problem with my q box. The red light stays on but the remote does not work and I cannot get to any screen. The TV switches on but on to free view. Then nothing works. I've rebooted both the internet and the sky q box. Help

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Hi @Chutton 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.