My Sky Q box even though it says im connected is not working like it should,

[Budulike]

I cannot download or watch recordings,The apps are not coming up,All of the tv shows and films are just all blue even though it says everything is connected,I can watch regular tv and Netflix,I have two other mini boxes which won't connect to the Q box and the on screen message is no signal whatsoever but you can watch Netflix oddly,But the settings tell you there both connected like the Q box,It's been like this since Saturday and I've done every procedure to try and rectify it but nothing has worked,

[Addie15]

Hi there, Budulike. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7 · Accepted solution]

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@Budulike wrote:

I cannot download or watch recordings,The apps are not coming up,All of the tv shows and films are just all blue even though it says everything is connected,I can watch regular tv and Netflix,I have two other mini boxes which won't connect to the Q box and the on screen message is no signal whatsoever but you can watch Netflix oddly,But the settings tell you there both connected like the Q box,It's been like this since Saturday and I've done every procedure to try and rectify it but nothing has worked,

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Hi @Budulike Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Budulike]

Thanks for the advice but that the first thing I tried,Everything has been on and off numerous times,I just don't get how Everything is connected as it should be but the services just aren't working,Hopefully it gets resolved soon it was nearly all launched out the window at 12 last night after another two hours of trying to sort it 

[Tom-W19]

Hi @Budulike 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Budulike]

I tried resetting and its come up with Hard disc error or Hard drive error I can't remember,I have an engineer coming this week