@Lead+Head wrote:
After the screen goes blank nothing happens and will not turn on, however if you manually press the standby button on the device it does turn on showing the normal screen, however, it's frozen, no remotes work with it, just stuck.
have reset it several times, reset main box, unpaired both boxes, still get the same issue.
Hi @Lead+Head
Just try Pressing and holding 7 & 9 together on the remote until it’s led flashes four times. This will reset the remote to infrared mode.
Then make sure that you are pointing your remote at the Q box and see if it will work the Q box without pairing.
If this works try a reset settings on the mini in its hidden menu.
To enter the mini hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Carry out the reset settings
After the Reset you can try to re pair your Bluetooth remote again.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
