@Sharky62 It sounds like you TV is on the Freeview input, you'll need to use the remote that came with your TV to select the relevant HDMI input that Sky Q uses.
The message you see isn't from your Sky Q box.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
