09 Apr 2023 04:18 PM
I get the message I think when I haven.t changed channels for a while so I just let it switvch off and then I switch on again but I am new to sky q and my last remote i simply pressed the appropriate button to prevent the switch off but I cant find a way with my new sky q remote
09 Apr 2023 04:43 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Gerry+GG If it is a TV message then volume up & down.
09 Apr 2023 09:45 PM
Sounds like an eco setting on the Samsung TV, I get the same after 4 hours if I've not touched the remote - usually on the long F1 shows and the like. You can turn these controls off within the TV settings menu.
09 Apr 2023 09:47 PM - last edited: 09 Apr 2023 09:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@MightyQuinn wrote:
Hi @Gerry+GG If it is a TV message then volume up & down.
That 's what I use on my TV
As the others say when watching via SKY it can be easy to not 'interact' with the TV which makes it think it is not being watched - a simple 'dab' on the volume will keep it alive
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion