My Netflix is no longer working , when I renewed my package in February, Netflix was added for free

[PeterDear]

Netflix was added to my account for free in February as part of my new agreed package, it worked fine for a while but now no longer works unless I were to pay extra for the Netflix service, can Netflix be restored back to my account please, regards Peter 

[oldfella]

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@PeterDear wrote:

Netflix was added to my account for free in February as part of my new agreed package, it worked fine for a while but now no longer works unless I were to pay extra for the Netflix service, can Netflix be restored back to my account please, regards Peter 

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Hi @PeterDear 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Just for information 

Netflix prices have recently changed

However these changes should not come into effect unless you change your Package 

Netflix Standard with Ads

Included with Sky Signatur

High definition

Watch on 2 devices

 

Boost to Netflix Standard (No ads)

£10

High definition

Watch on 2 devices

Boost to Netflix Premium

£15

Ultra high definition

Watch on 4 devices

[PandJ2020]

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@PeterDear wrote:

Netflix was added to my account for free in February as part of my new agreed package

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Whilst may not be related to your issue there's never a 'free'.  There might be a discount corresponding to the exact current value of the subscription which is a net £0.  However, the list price of the subscription can change...

For example, I had UHD which was £4pm with a discount of £4pm.  But it went up to £6pm which resulted in a net of £2pm.

Is NetFlix (Ultimate TV add on) showing in your billing?