@Martin19611961 wrote:
I am having trouble with connecting my BT router with my sky box. I have tried resetting the router and turning off the sky box. Resetting the network settings and putting in factory settings passwords doesn't work.
please help this is killing me!
Hi @Martin19611961
Provided you have exactly followed the procedure below there is nothing else that I see you can do.
First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
