My 2nd mini box is not working, Red light on but remote will not turn it on , green, have replaced b

[Jack72]

My 2nd box , (mini) is not working remaining red, not turning green on I have replaced batteries on the remote and switched box off and on

[Addie15]

Hi there, Jack72. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chodley]

Tried pressing the front button manually? Maybe the remote is no longer paired.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks