Multiscreen, netflix and sky cinema download not working

[Voltron83]

Hello All,

I recently had a new sky q ultra hd box installed in order to be able to watch on two mini boxes. Ever since the installation, I've had crosses on the 'watch on sky mini' and 'watch on sky go' options when you access System->Settings on main sky q box. Thus the mini boxes can't connect to the sky q box.

We've tried via Wifi and Ethernet to no avail.

Furthermore, when I try downloading movies from sky cinema it's stuck on 0%. The same happens when I try downloading sports programmes via Sky Sports.  I have plenty of disk space and can download stuff from other non sky channels e.g. BBC, ITV etc.

When I try launching Netflix it says app is not available and I also cannot access my sky account via the sky q box; it says there's a technical problem.

I've had two engineer visits and the sky q box has been swapped. I've even had a new card sent through. We've had two CRF requests and numerous resets and updates of the main box, all to no avail.

Sky gave up on the issue and have ended up cancelling my multi screen and Netflix since they can't solve the problem.

I have an another engineer visit this week to look at the downloading issue described above but I don't think that'll come to anything considering two precious engineers have tried to no avail.

My broad band provider is Zen and I have the Fritz 7530AX router.

Please has anyone experienced this sort of problem before?

Thanks

[Addie15]

Hi there, Voltron83.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @Voltron83 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[WR26]

Hi

I have the exact same problem which has been on going for three weeks .

Wayne

[Aiden.]

@Voltron83 same issue here, did yours get solved? 

[Aiden.]

@WR26 did your issue get solved? 

[WR26]

Nope , ended up leaving sky 

[WR26]

Nope , got told to cancel and rejoin lol 

[Aiden.]

I have a feeling I will end up the same way.