Multi room box failing to connect to internet

[Kings+ride]

Sky multi room box not finding main box on network and then found main sky q box would not connect to network . Rebooted router sky box and multi room box but no success . Main box was on Ethernet cable so tried wireless but no success I think network card in sky q box has failed any thoughts ?

[Laing1]

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@Kings+ride wrote:

Sky multi room box not finding main box on network and then found main sky q box would not connect to network . Rebooted router sky box and multi room box but no success . Main box was on Ethernet cable so tried wireless but no success I think network card in sky q box has failed any thoughts ?

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@Kings+ride who is your broadband provider Sky or a third party 

[Tom-W19]

Hi Kings+ride

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you Kings+ride. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Sunshinex3]

Just set up new router received from sky and multi room box won't respond to it any help would be appreciated