Mulitroom option is missing on my main box

[Kazzer1234]

My Sky Q Mini Box won't connect. The multiroom option is missing on the main box and I can't access the engineer or pairing menus. I've done a service check on my online account and it says my sky box is faulty, click to order a replacement and then I get technical error please try again later which I have several times now.

I have tried all the restting of the main sky box and the mini box over and over again but still having problems

[Laing1]

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@Kazzer1234 wrote:

My Sky Q Mini Box won't connect. The multiroom option is missing on the main box and I can't access the engineer or pairing menus. I've done a service check on my online account and it says my sky box is faulty, click to order a replacement and then I get technical error please try again later which I have several times now.

I have tried all the restting of the main sky box and the mini box over and over again but still having problems

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@Kazzer1234 can you explain a bit more about what you mean multiroom option is missing from your main box 

[Kazzer1234]

Hi

Sorry didnt explain that well did I. What I meant was after following some online advice to get my mini boxes back up and connected I was told to look on the menus on my main sky box for the multiroom option and I couldn't find it  but saying that I have now been in touch with Sky and they are sending my a new mini box and an engineer to look at the main box issue so looks like im gonna get is sorted soon. 

Thanks so much for taking the time to respond though.