Moving home tomorrow and no contract from Sky regarding collection of Sky Q Box by courier

[Gillywigs]

I found out I was moving home only 4 days ago and move tomorrow. Sky informed me a courier would come to my present address in the next day or so to collect my old Sky box and give me a replacement but they have not been in contact.

[oj01]

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@Gillywigs wrote:

I found out I was moving home only 4 days ago and move tomorrow. Sky informed me a courier would come to my present address in the next day or so to collect my old Sky box and give me a replacement but they have not been in contact.

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Why do you require a replacement box?

The key factor when moving home is ensuring that the new property has a working Sky Q compatible dish/LNB and cabling.

[Daniel0210]

@Gillywigs 

Also, have you arranged a Sky Home Move? These normally take 2 weeks. 

[Gillywigs]

When I went online to say I was moving it automatically said they needed to courier a new box. No idea why. We have a dish at the new house. A engineer is booked for a weeks time install but open reach have text separatemy to say they will be in touch for advice on what to do

[Daniel0210]

@Gillywigs 

You need to take your current Sky Q and remote with you to the new address. I don't understand why Sky would arrange collection of a perfectly good working box to then replace it?  

[TimmyBGood]

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@Gillywigs wrote:

A engineer is booked for a weeks time install but open reach have text separatemy to say they will be in touch for advice on what to do.

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I'd imagine that's a clue a router replacement is required to enable FTTP broadband installation rather than anything to do with Sky television, and so the message relates to a Sky Q Hub rather than a Sky Q box.

[TimmyBGood]

@Gillywigs 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.