This discussion topic has been answered Discussion topic: Moving home next week. Do I take Sky Q Box and Hub with me?
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Message posted on 24 Feb 2025 10:33 AM
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Moving home next week. Been sent two cables only. Do I take existing Sky Q Box and Hub to new address and set up myself?
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Message posted on 24 Feb 2025 10:39 AM - last edited: 24 Feb 2025 10:40 AM
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You take the hub, and Sky Q box(es) with you. Have you arranged a Sky Home Move?
https://www.sky.com/moving-home
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on 24 Feb 2025 10:39 AM - last edited: 24 Feb 2025 10:40 AM
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You take the hub, and Sky Q box(es) with you. Have you arranged a Sky Home Move?
https://www.sky.com/moving-home
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 24 Feb 2025 10:43 AM
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Re: Moving home next week. Do I take Sky Q Box and Hub with me?
Yes. It's all booked in but was vague about taking existing equipment. There's an engineer booked the day after move but I think a seperate note said it was down to me to hook everything up. OK will take Sky Q box and Hub and connect up when I get there. Thank you.
Message posted on 24 Feb 2025 10:46 AM
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Re: Moving home next week. Do I take Sky Q Box and Hub with me?
The Sky Home Move would involve a Sky engineer attending your new address which will definitely be required if there is no dish there or the dish was used for Sky+ by the previous occupants.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 24 Feb 2025 10:48 AM
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Re: Moving home next week. Do I take Sky Q Box and Hub with me?
The existing occupants have Sky. I don't think there is a dish there so I imagine it's via cable. I'll assume the engineer visit goes ahead anyway. Thanks again.
Message posted on 24 Feb 2025 10:51 AM
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Re: Moving home next week. Do I take Sky Q Box and Hub with me?
@marandiba wrote:The existing occupants have Sky. I don't think there is a dish there so I imagine it's via cable. I'll assume the engineer visit goes ahead anyway. Thanks again.
Usually Q requires an individual dish. However, there are some fibre distribution systems on some housing estates.
Message posted on 24 Feb 2025 10:57 AM
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Re: Moving home next week. Do I take Sky Q Box and Hub with me?
Thanks for the info
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