12 Nov 2024 09:19 AM
Hi, my contract has finished now and I'm moving address so I would like to cancel my sky TV cos it's too expensive and could I get a better deal for the broadband? Otherwise I would have to cancel it all
12 Nov 2024 09:20 AM
Thank you
12 Nov 2024 09:37 AM
Posted by a Superuser, not a Sky employee. Find out more@AgneM
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
If you successfully cancel you should receive an acknowledgment email from Sky.
If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.
You will need to speak to Sky regarding your broadband.
12 Nov 2024 09:40 AM
Oh right, thank you very much 😁
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