Moving Sky Q to block of flats

[Afrochap]

Hello, 

I have just moved and have Sky Q. However, the new property only have 1 satellite output. 

1. Is it possible to have Sky Q at thr new Ddtess 

2. Of ap how does work and what do I need to do?

Thanks 

[MightyQuinn]

Hi @Afrochap   If you used the Sky Move procedure, all of this would have been done for you.

https://www.sky.com/moving-home

[Laing1]

---

@Afrochap wrote:

Hello, 

I have just moved and have Sky Q. However, the new property only have 1 satellite output. 

1. Is it possible to have Sky Q at thr new Ddtess 

2. Of ap how does work and what do I need to do?

Thanks 

---

@Afrochap sounds like you have moved into a property with a communual dish ?

If so you will need a Sky MDU engineer to come out to set you up 

[nigea99 · Accepted solution]

hi @Afrochap 

As you mow have a communal feed you will need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home

Scroll to Settings - but do not press enter/select at this point

Press 0 0 1 in sequence followed by  the Enter/ select button

you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

Edit please note however, it is quite possible (if not likely) that your feed is not SKY Q compatible and may need an 'adapter' to be fitted by SKY  

[Afrochap]

@nigea99 Much thanks. I've tried this but no joy. 

[Afrochap]

I think so too but getting Sky on the phone is a pain. Chatting is impossible as it's just a bot. 

I think they need to do better