14

Discussion topic: Moving Sky Q main box upstairs

Reply
This message was authored by Ailieme This message was authored by: Ailieme

Moving Sky Q main box upstairs

I have cables from a previous Sky + set up in a room upstairs. The cables are still connected to the dish. I moved my main Sky Q box upstairs and connected it to the cables however it says there is no satelite signal. Is there a fix for this? Is it possible that the cable upstairs is not live? 
thanks


Best Answers
Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme Answer

Re: Moving Sky Q main box upstairs

An update. Decided to go for it. Went well. Job done. Thanks for all the support. 

View this Answer within the discussion

Reply

All Replies

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ailieme   If it is possible upload a picture of your Dish clearly showing the connections to the LNB. If the upstairs is still connected then the cables will be connected to the Standard part of the Hybrid LNB. Sky Q requires to be connected to the Wideband part. A picture will tell us everything.

This message was authored by nigea99 This message was authored by: nigea99

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Ailieme wrote:

I have cables from a previous Sky + set up in a room upstairs. The cables are still connected to the dish. I moved my main Sky Q box upstairs and connected it to the cables however it says there is no satelite signal. Is there a fix for this? Is it possible that the cable upstairs is not live? 
thanks


hi @Ailieme 

As @MightyQuinn  has indicated SKY Q uses a different type of LNB (the electronic bit on the dish) to the old SKy +/HD boxes

 

The old cable will either be disconnected or (less likely) be connected to the 'universal' ports of a Hybrid LNB (A Hybrid LNB has 2 'wideband' ports for use with SKY Q and 2 or more 'Universal' ports suitable for SKY HD & Freesat) 

 

Either way provided the Dish end of the old cables reach the LNB  then these can probably  be switched  so that they are attached to the connections that work with SKY Q

 

 

Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme

Re: Moving Sky Q main box upstairs

Thanks for the quick response. I will try and get a photo. 

Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme

Re: Moving Sky Q main box upstairs

IMG_2436.jpeg

IMG_2435.jpeg

This message was authored by nigea99 This message was authored by: nigea99

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

hi @Ailieme 

 

It seems you do not have a Hybrid LNB but a standard Wideband LNB

 

Whilst we can see both sets of cable going to the dish, unfortunately, it is difficult for us to tell if the other room cables are long enough to change over - it may be possible but not easy to say

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ailieme   Thanks for the photos. This tells us your upstairs cables do not connect to anything and you only have a wide band LNB. To move your box upstairs, you would need to pay Sky to move it. 

Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme

Re: Moving Sky Q main box upstairs

Can I unplug the main box cables and insert the upstairs ones?

Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme

Re: Moving Sky Q main box upstairs

Can I unplug the main box cables and insert the upstairs ones? Assuming the connectors are the same.

This message was authored by nigea99 This message was authored by: nigea99

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Ailieme wrote:

Can I unplug the main box cables and insert the upstairs ones? Assuming the connectors are the same.


yes -  the cables and connectors are the same - they secrew on like they do on the back of the box

 

As I say it will depend whether the cable will still reach & whether they still have connectors attached.

 

If the other room cables are long enough but don't have connectors  then  there are some good videos on Youtube explaining how to do that (F-type connector)

Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme

Re: Moving Sky Q main box upstairs

Thanks for your help I will tske a look. 👍🏻

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Ailieme 

 

Remember that it's crucial not to disturb the dish alignment if swapping cables. 

 

Also be aware that the pair connected to the Sky box carries a small electrical current if the box is left plugged into the mains socket: this can be an unpleasant thing to discover when standing on a ladder.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme

Re: Moving Sky Q main box upstairs

Thanks. Good advice. On closer examination the cables from the upstairs room have been cut. So decided not to take any risks on ladders or roof of extension. Will either call Sky or might move to Stream. Cheers. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moving Sky Q main box upstairs

Posted by a Superuser, not a Sky employee. Find out more

@Ailieme wrote:

 Will either call Sky or might move to Stream. 


You could also consider getting a quote from a local installer: it's about a 15 minute job.

 

Researching Stream is advisable, particularly if you value recording from Q or don't want the additional latency of online viewing (for live Sports as an example)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Ailieme
Topic Author
This message was authored by Ailieme This message was authored by: Ailieme Answer

Re: Moving Sky Q main box upstairs

An update. Decided to go for it. Went well. Job done. Thanks for all the support. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion