Moved house > can no longer get Sky Q signal - cant move to Stream

[AxQ19988]

Any advice would be appreciated.

We moved house and the new flat has a communal dish. We are renting. Sky engineer came out and the best he could do was an intermittent signal. The landlord isnt willing to pay for a cable upgrade and the agent wont take resonsibility - i could argue this but i know from previous experience it takes months.

The only option seemed to be to phone Sky and move to Stream, however Sky dont seem to be too accommodating. My current deal is £64.50 with 60mb broadband, Sky Q UHD, Sky Sports. They said it would be a £40 puck charge and then £87.50 per month for the same deal. 

It seems each option results in me losing - either not having TV or having to pay £290 extra between now and the contract end, for what i am told is an inferior service.

Any advice?

[Laing1]

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@AxQ19988 wrote:

Any advice would be appreciated.

We moved house and the new flat has a communal dish. We are renting. Sky engineer came out and the best he could do was an intermittent signal. The landlord isnt willing to pay for a cable upgrade and the agent wont take resonsibility - i could argue this but i know from previous experience it takes months.

The only option seemed to be to phone Sky and move to Stream, however Sky dont seem to be too accommodating. My current deal is £64.50 with 60mb broadband, Sky Q UHD, Sky Sports. They said it would be a £40 puck charge and then £87.50 per month for the same deal. 

It seems each option results in me losing - either not having TV or having to pay £290 extra between now and the contract end, for what i am told is an inferior service.

Any advice?

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@AxQ19988 do you know if the engineer that was sent out was a normal engineer or a MDU engineer as if it was a MDU engineer they should have checked the communual equipment and tested all the transponders

[AxQ19988]

Hi there, thanks so much for the reply! It really does help and sorry for my slow reply - been a bit ill. I will call sky and ask for their top of the range engineer. However we have had 2 out and they've tested everything and even added a signal booster so my hopes are low. I thought the second engineer said a 'tier 2' or tier 1 engineer but it may have been MDU he said. 

[AxQ19988]

I tried phoning sky and they said it was £65 call out charge for an engineer. They said everything shows as 'green' their end...

I have the option of paying lots to get engineers out with no guarantee of it working or paying £250 extra vs retaining my current contract to 'downgrade' to sky stream and lock myself in to another 2 years at inflated prices as I don't have the cancellation bargaining chip I usually have....

when I signed up for this contract I specifically asked about changing flats and moving to sky stream as I knew I would be moving. Disappointing to see sky want to now get as much money out of me as possible now that it isn't a simple fix. 

I think sky is just not worth it anymore!