Moved house, and half our set up hasn't been installed

[Sboore86]

We recently moved house.

The engineer came and installed our dish and main box but said they'd come back to install the other one on our main telly in the lounge but never returned.

It's been 2 months now and we're still paying for our second box.

How can I book a revisit. The bot doesn't understand our issues so going round in circles.

Thanks Sam 

[oldfella]

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@Sboore86 wrote:

We recently moved house.

The engineer came and installed our dish and main box but said they'd come back to install the other one on our main telly in the lounge but never returned.

It's been 2 months now and we're still paying for our second box.

How can I book a revisit. The bot doesn't understand our issues so going round in circles.

Thanks Sam 

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Hi @Sboore86 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home