08 Sep 2023 10:35 AM
We recently moved house.
The engineer came and installed our dish and main box but said they'd come back to install the other one on our main telly in the lounge but never returned.
It's been 2 months now and we're still paying for our second box.
How can I book a revisit. The bot doesn't understand our issues so going round in circles.
Thanks Sam
08 Sep 2023 10:37 AM
Posted by a Superuser, not a Sky employee. Find out more
@Sboore86 wrote:
We recently moved house.
The engineer came and installed our dish and main box but said they'd come back to install the other one on our main telly in the lounge but never returned.
It's been 2 months now and we're still paying for our second box.
How can I book a revisit. The bot doesn't understand our issues so going round in circles.
Thanks Sam
Hi @Sboore86
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
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