Moved home and still getting previous weather and news

[Lisa-P1987]

Thanks for chatting to us, unfortunately due to no further response, the chat has been closed.

[Jackie662]

Hi

I've moved from the channel islands to Manchester and i keep receiving previous news and weather.  i have already had a long chat with an engineer and he said it would take a couple of days.  a month has passed and still getting weather and news from my previous location.  Do you think its worth requesting a new box?

[MightyQuinn]

Hi @Jackie662   It has nothing to do with your box, and everything to do with your account and viewing card. The quickest way is to contact Sky to refresh your viewing card. I take it you have tried a power reboot?

[Jackie662]

the engineer talked me through everything which i did but this didnt work.  

he fobbed me off i think because he said it would take a couple of days but a month has passed. 

[MightyQuinn]

Hi @Jackie662   I have escalated this, it is an account issue and only Sky can help you.

[Daniel0210]

@Jackie662 

Your issue was escalated to Sky back in March. It appears you didn't fully engage in the process. I've merged them together to give some history background. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jackie662 an invite to chat.

[Jackie662]

i did actually fully engage in the engineer over the phone.