Moved home and still getting previous weather and news

[Jackie662]

How do I change to get local news and weather?

do I need a sky engineer?

[Daniel0210]

@Jackie662 

The local regions are based on your postcode so did you arrange a Home Move through Sky? 

[Jackie662]

Hi

yes i moved from channel islands to manchester and brought the sky box etc with me.

engineer set up but wasnt till news time and realised still getting previous local info.

[Daniel0210 · Accepted solution]

@Jackie662 

If you contact Sky they may be able to refresh your viewing card which could solve the issue. I'm not sure if the Messaging Team on here can do that. 

[Jackie662]

Thanks for your help

[Daniel0210]

@Jackie662 

I have asked Sky if this is something the Messaging Team can help with. I will update this thread as and when I get a reply. 

[Daniel0210]

@Jackie662 

I've had a reply and they will try to help you so I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jackie662.

[Jackie662]

Hi

i I need to change local news channels from Guernsey (previous address) to Manchester.

id there s way I can do this without an engineer having to visit?

thanks

Jackie

[Daniel0210]

@Jackie662 

This issue has already been escalated to Sky on 13 March and you were sent an invite to chat, so what was the outcome of that?

[Jackie662]

Hi

i I didn't get a chat to problem still unresolved 

[Jackie662]

What's the best way of contacting Sky as last time I was going round in circles?

[Daniel0210]

@Jackie662 

The chat was sent on 13th. Do you still see the blue/red chat bubble at the bottom of this page? 

[Jackie662]

Yes I arranged a home move through sky

[Daniel0210]

@Jackie662 

We aren't taking about the home move. Do you still see the chat bubble at the bottom of this page?

If not I can either re-escalate it to an agent or you will have to call Sky.