Moved back to q from glass

[Gavin_lyall]

Hi

I recently bought into sky glass with excitement. Well that didn't last long....after picture issues and numerous calls to sky they replaced the glass tv saying it was faulty.  So the new TV arrived,  we changed broadband provider to a more powerful cable connection.  Still the same weak picture, anyway sky agreed to take it back even though I was outside the 31 days. For that I'm grateful however switching back to Q isn't easy.  Whilst waiting for the glass tv to be collected,  the remotes get confused and conflict.  Short term issue but a pain! We subscribe to multi room and have plugged in the old equipment.  The mini box won't register and the apps on the main Q box are missing,  sky keep telling me it's a back office issue and will be resolved? Whish we'd never tried Glass. Anyone else had same problems? Thanks 

[Ecosse]

Quite amazed they didn't offer to move you to Sky Stream as Q is being phased out.

[Gavin_lyall]

Really? The puck upstairs was perfect on my sony bravia!! So I'd definitely consider that....

[TimmyBGood]

@Gavin_lyall 

There's been no announcement regarding Q, and it's still available as a product on the usual minimum term.

The fundamental issue is the limited remaining lifespan of the current orbiting platforms.

https://rxtvinfo.com/2024/how-soon-is-satellite-tv-switch-off/ 

[Ecosse]

@Gavin_lyall   Q will be gone by late 2025.  My daughter wanted to move away from Sky Q due to cost yet only Sky Glass was offered as an alternative??  Until she spoke to me.

Sky Stream is just not being advertised and is even hidden under Sky Glass on the website??

She now has it all installed and loves it.

[Godfrey]

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@Ecosse wrote:  Q will be gone by late 2025. 

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Satellite operator SES has previously confirmed that Sky has secured carriage on its satellites until the “end of 2028”.

                                                           Satellite Launch                       Entered Commercial Service             Nominal end of life (launch+15 years)

ASTRA 2E	29/09/2013	01/02/2014	09/2028
ASTRA 2F	28/09/2012	21/11/2012	09/2027
ASTRA 2G	27/12/2014	18/06/2015	12/2029

[oj01]

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@Ecosse wrote:

@Gavin_lyall   Q will be gone by late 2025. 

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Not a chance. 

[Ecosse]

On the books for a couple of years now.  My daughter was even told that she'd struggle to get back to Q after moving to Stream this year.

Oh, it's happening.

[Daniel0210]

@Ecosse 

But not necessarily to the timescales you think. Until there is an official announcement by Sky there's little point in scaremongering. 

[Ecosse]

Scaremongering and bold type.  Seriously? 😂 

[Laing1]

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@Ecosse wrote:

Scaremongering and bold type.  Seriously? 😂 

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@Ecosse Sky have a contract with SES who owns the satellites until 2028 so Q and HD+ will be around ubtil at least then and not as one report says 2025 which is absolute rubbish