Mother in Law's Sky Q not working

[NickLatheron]

Mother in law's Sky Q had flashing blue Q so have used reset/reboot to initiate update. Have tried this 3 times in last hour but box is rebooting after about 10mins and never gets to home screen.

[Mr+Flibbles+86]

Hi there @NickLatheron , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @NickLatheron . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks